Privacy Policy

Effective as of January 2026. Last updated: January 2026.

Introduction

Design Diagnosis Academy ("we," "us," "our," or "Academy") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pngbaim.com and engage with our design education services, diagnostic assessments, and skill-building courses.

We are based in Alexandria, Egypt. Please read this policy carefully. If you do not agree with our practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We collect information in several ways to provide you with a personalized learning experience and to improve our services:

Information You Provide Directly

• Contact and Registration Data: When you sign up for our diagnostic assessment, enroll in a course, or contact us with inquiries, we collect your name, email address, phone number, and professional background information.
• Diagnostic Assessment Responses: When you complete our design diagnostic quiz, we collect your responses to identify gaps in your design practice. This includes your self-assessed skill levels, design challenges, and career goals.
• Course Enrollment and Progress: We collect information about which courses you enroll in, your progress through course materials, assignments you submit, and feedback you provide.
• Communication Data: When you email us, use contact forms, or communicate through our platform, we retain copies of your messages and our responses.
• Payment Information: If you purchase courses or services, we collect billing information necessary to process your transaction. Payment processing is handled by secure third-party payment processors; we do not store full credit card details on our servers.

Information Collected Automatically

• Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent on each page, links clicked, and the sequence of your browsing activity.
• Device and Browser Information: We automatically collect information about your device type, operating system, browser type, internet service provider, and referring/exit pages.
• IP Address and Location: We collect your IP address, which may indicate your general geographic location (city or region level). This helps us understand our user base and optimize our services.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, maintain your session, and analyze how you use our platform. This includes both session-based cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our diagnostic assessments, courses, and educational content tailored to your learning needs.
• Personalization: To customize your experience, recommend relevant course tracks based on your diagnostic results, and track your progress.
• Communication: To send you course updates, respond to your inquiries, provide customer support, and share information about new courses or services that may interest you.
• Assessment and Feedback: To evaluate the effectiveness of our teaching methods, gather feedback on course quality, and improve our curriculum.
• Analytics and Research: To analyze trends in how mid-career professionals and career-switchers engage with design education, identify common skill gaps, and refine our diagnostic framework.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Egypt and internationally.
• Fraud Prevention: To detect, prevent, and address fraudulent activity, unauthorized access, and other security concerns.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that allow us to recognize you on return visits and remember your preferences.

• Essential Cookies: These are necessary for the website to function properly, including authentication and security features.
• Preference Cookies: These remember your settings and choices, such as language preference or layout preferences.
• Analytics Cookies: We may use analytics tools to understand how visitors use our site, which pages are most popular, and where users encounter difficulties. This data helps us improve our platform.

Most web browsers allow you to control cookies through their settings. You can choose to disable cookies, but this may limit your ability to use certain features of our website. We do not respond to "Do Not Track" signals at this time, but you may opt out of analytics tracking through your browser settings.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, sending emails, analyzing data, and providing customer support. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your data.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Design Diagnosis Academy is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
• Aggregated Data: We may share aggregated, anonymized data about our user base (such as "70% of our students report improved design decision-making after completing Track A") with partners, researchers, and the public to demonstrate the impact of our programs. This data cannot identify you individually.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Active Users: While you maintain an active account with us, we retain your registration data, course progress, and diagnostic assessment results.
• After Account Closure: If you request account deletion or cease using our services, we retain your information for a minimum of 12 months to comply with legal obligations, resolve disputes, and maintain business records. After this period, we securely delete or anonymize your data.
• Communication Records: We retain email correspondence and support tickets for 24 months to address follow-up questions and maintain service history.
• Analytics Data: Aggregated analytics data is retained indefinitely for trend analysis and service improvement, as it cannot identify you personally.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmitted between your browser and our servers.
• Password protection for user accounts and administrative access.
• Regular security assessments and updates to our systems.
• Restricted access to personal information on a need-to-know basis.
• Secure deletion protocols for data no longer needed.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information in your account.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as when we need to retain it for legal compliance or dispute resolution).
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You may request that we provide your information in a structured, commonly used format so you can transfer it to another service.
• Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days or as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, and external resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your information or engaging with their content. Your use of third-party sites is governed by their own terms and policies, not this Privacy Policy.

Children's Privacy

Design Diagnosis Academy is intended for mid-career professionals and career-switchers, typically adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Design Diagnosis Academy is based in Alexandria, Egypt. Your information may be transferred to, stored in, and processed in Egypt or other countries where we or our service providers operate. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

We will acknowledge your request and work to resolve your concern within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, if the changes are significant, by sending you an email notification or displaying a prominent notice on our website.

Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.